Terms & Conditions
Terms and Conditions
Below are the Terms and Conditions for business interaction with StickerDad & ShirtMama For questions about the following, please email Hello@StickerDad.com
I. Important Information
A. Delivery Date is subject to change due to disruptions in the supply chain do to Covid-19 or other unforeseen circumstances.
B. Some Apparel items may be substituted for a comparable item due to back order or discontinuation of item. You may receive a brand different then what is listed. Different brands may very slightly in shade of color. If No substitute is available, We will contact you about a refund.
C. Ladies and Girls' sizes may run smaller than Unisex. Please check to make sure select the correct size or contact us prior to placing order.
D. We will not except returns or exchanges on custom printed and/or Embroidered items unless we deem there is a manufacturing issue or mistake on our part.
A. All orders ship via the United States Postal Service (USPS).
- USPS: Priority Mail and Express are the only shipping options available from the United States Post Office. Transit times posted to a customer’s order for Priority Mail are provided by USPS as estimated times and are not guaranteed. The Post Office reserves up to 15 days from time of shipment to complete the delivery per USPS policy. For Express, USPS guarantees a 1 or 2 day delivery by 3:00 PM 365 days a year in many locations.
Shippable orders will receive via email a tracking number corresponding to the recipient’s selected carrier within 24 business hours of Order shipping. Orders consisting of multiple packages may have separate tracking numbers. Selected shipping methods cannot be changed while a package is in transit nor can a package be redirected once it has left our facility.
B. Add-Ons. The following guidelines are in effect to prevent processing errors and ensure all orders are processed accurately and on time.
- Items cannot be added to an order once the order is submitted, even if the order is yet to be shipped. Special requests by phone or email are not acceptable.
- Two or more submitted orders cannot be combined while in the processing queue.
To cancel an order before it is shipped, contact Hello@StickerDad.com and the warehouse manager may cancel the order if the order is still in process. Note that refunds may take several days or more and are subject to the card holder’s bank policy and processing procedures.
C. Shipping Turnaround Time. Orders will be shipped within the same day of purchase for orders placed before 12pm Eastern, Mon-Sat for USPS.
- All orders submitted after these times may ship the same day but are not guaranteed until the next day.
- No orders will ship on Sundays and/or Holidays.
- Standard shipping turnaround may not apply during holidays, office closures, and times of increased order volume and on orders containing items that require extended production time such as Custom Design Requests.
D. Free Shipping. Free shipping is offered from time to time and refers to standard shipping within the USA..
E. Delayed Shipment Due to Unforeseen Causes. Various circumstances involving USPS may cause delays in shipment, including but not limited to weather delays, acts of God, mechanical issues, accidents, and the like. Such circumstances are outside StickerDad & ShirtMama control and most often cannot be resolved by StickerDad & ShirtMama personnel. As a courtesy, StickerDad & ShirtMama may reship the order. All decisions to reship an order are ultimately subject to the discretion of the acting StickerDad & ShirtMama Warehouse Manager as StickerDad & ShirtMama is not obliged to resend the item after it has been shipped.
F. Delayed Shipment or Missing Items Due to StickerDad & ShirtMama Error. For shipments delayed in transit due to an error on the part of StickerDad & ShirtMama personnel, arrangements will be made by StickerDad & ShirtMama to immediately reship the order at no cost to the customer if the error cannot be resolved in transit. Likewise, paid items missing from an order will be immediately reshipped at no cost. All reshipped orders will be mailed using the same method as the original order. StickerDad & ShirtMama will not compensate customers for reported economic losses due to delayed shipments other than excess shipping costs resulting from the error.
G. Delayed Shipment Due to Customer Error. If shipment is delayed due to incorrect information provided by the customer (e.g. invalid shipping address), StickerDad & ShirtMama can reship the order, if necessary, at the expense of the customer. Additionally, packages may be held on StickerDad & ShirtMama premises in the event a customer’s address cannot be verified before it is shipped. The package will remain with StickerDad & ShirtMama until the customer provides a valid address by phone or email. StickerDad & ShirtMama will not be held responsible for any costs associated with such a delay.
H. Delayed Shipment Due to High Order Volume. Shipments may be delayed due to high order volume. These delays commonly take place during special deals and promotions offered by StickerDad & ShirtMama. These delays are not a guaranteed occurrence, however they do occur occasionally. StickerDad & ShirtMama prioritizes orders on a "first come, first serve" basis and will ship orders out in the order they are received. StickerDad & ShirtMama is not obligated to re-prioritize orders in any way.
III. REFUNDS AND RETURNS
A. Tangible Items. Physical products such as Vinyl, Rhinestones, Blades etc. may be returned new and unused within 15 days of purchase. A twenty percent restocking fee may apply.
B. Download Items. Due to the nature of downloads, in that, they can be replicated onto multiple devices and often cannot be easily or thoroughly removed, all sales are final on software and download items, including but not limited to, Design Downloads.
C. Damaged Items. If a customer receives an order and one or more of the contents are damaged, the customer may either coordinate an exchange with StickerDad & ShirtMama for a replacement of the same item as the one that was damaged or return the item and receive a refund for the item. To submit a claim for a damaged item, customers must Hello@StickerDad.com with a description and photo evidence of the damage. Any damaged or defective items must be reported to StickerDad & ShirtMama within 3 days of receiving it.
D. Refund Processing. When a customer is eligible for a refund, StickerDad & ShirtMama will initiate the refund process either by granting the customer store credit in the refund amount or by refunding the payment method used in the transaction. Note that credit card refunds may take longer than expected and are subject solely to the customer’s bank policy. Once a refund is issued, StickerDad & ShirtMama possesses no control over the speed or lack thereof with which funds are transferred and bears no responsibility for funds delayed or held by the customer’s bank.
E. Coupon Codes. Coupon codes distributed by StickerDad & ShirtMama to customers are only eligible for use up to a year after the creation of the code. A coupon or voucher code that has not been used within a year of receipt by the customer will be deemed invalid and not accepted by StickerDad & ShirtMama.
IV. PRODUCT PRODUCTION, DISTRIBUTION, AND USE
A. Custom Designs & Digital Artwork.
- Pre-Cut Templates or Digital Artwork purchased from StickerDad & ShirtMama are to be used exclusively by the customer who purchases them. They cannot be shared, copied, or resold.
- They must be used solely for the purpose of creating finished apparel or decal products. Transfers created in the apparel or decal production process cannot be sold or distributed to any business or third party.
B. Custom Designs. StickerDad & ShirtMama routinely services requests for custom spangle/ artwork based on an image provided by the customer. If the image is copyrighted, written consent to use the image will be required from the owner in order to complete the service. All Custom Design Requests must follow the process outlined below. Requests cannot be completed by phone.
- Customers who wish to submit a Custom Design Request must fill out the designated form on the StickerDad & ShirtMama website and include an image of the design along with other specifications pertaining to the design.
- Once the design price is paid, production will begin on the design. Upon completion, the finished design will be emailed to you as a proof for approval before ant production starts.
V. WARRANTY AND SUPPORT
StickerDad & ShirtMama strives to excel in providing industry-leading warranty coverage and support for its products. Equipment such as cutters and heat presses have varying warranties depending on the manufacturer.
In addition to warranties, StickerDad & ShirtMama seeks to offer quality phone, email, chat support for the products it sells. Note that StickerDad & ShirtMama supports its products but cannot facilitate extensive training remotely through the regular support channels.
VI. Placing an Order StickerDad & ShirtMama processes orders exclusively through its online website and accepts credit card and PayPal payment methods. Order by phone or email is unavailable. Payment by check is not accepted.
VII. Local Order Pick-Up
Local Pick Up is available at our Wanaque Location at a Prearranged Time. Please contact us.
VIII. Credit Card Authorization StickerDad & ShirtMama reserves the right to request that a credit card authorization form be completed for large orders in an attempt to stem the ongoing industry problem of credit card fraud. The credit card authorization form will require the customer’s credit card number, expiration date, cardholder name, and billing address. StickerDad & ShirtMama believes that this method will help protect the identity of its customers and preserve competitive pricing by avoiding the added costs of dealing with fraud. Note that orders awaiting credit card authorization will be held until the form is fully completed and submitted to StickerDad & ShirtMama.
IX. Tax Exemption Customers who qualify for tax exemption must email a copy of their tax certificate to Hello@StickerDad.com. The 9 digit zip code on the tax certificate must exactly match the zip code used upon checkout on the StickerDad & ShirtMama website to validate and apply the tax exemption.
X. Social Media StickerDad & ShirtMama reserves the right to moderate and censor when necessary any of its social media outlets, forums, or publicly available modes of communication against obscenity, inappropriate content, or self-promotion. The moderation of all questionable content will be ultimately subject to the discretion of StickerDad & ShirtMama. Repeated offenders may be blocked from participation in the aforementioned communications.
XI. Promotions Unless otherwise stated, coupon codes are valid one time per customer. Coupons are not valid with special offers, promotions, or reduced price offers. Coupon valid through specified expiration date and management is not required to extend beyond this date.